Services

The Customer Service Department is the company function where MTC is investing more in terms of human and technical resources.

These are services offered by MTC Custom Service Dept:

 

    

MTC's Customer Service Department is always available to provide all information regarding spare parts, technical assistance, maintenance and personnel's training. Our supplies include a “modem package” which allows our software technicians to connect themselves with our machines all over the world, to give a rapid assistance in case of technical problems. This guarantees a rapid return of the line to normal efficiency and productivity.

MTC supplies accessories and spare parts for all its converting lines and, moreover, spare parts for most italian-made converting and wrapping machines.

A 3D spare parts manual is included with the supply of our machines so to facilitate traceability of parts code to be ordered.

Both MTC and TEC have a well-provided warehouse to satisfy demands and needs of customers in the shortest time possible.

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Training is without any doubt, one of the most important aspect of any new line. One of MTC main aim, is to make its customers completely self-sufficient as early as possible. Our training service allows all operators and maintenance technicians to be educated either in class and directly on the lines so to really understand the good and complete functioning of the machines.